ACF (Amicable Conciliation Forum)

ACF Alternate Disputes Redressal System to settle the disputes between promoter and allottee.

As per Section 32 (g) of the Real Estate (Regulation and Development) Act 2016, APRERA Real Estate Regulatory Authority must take measures to facilitate amicable conciliation of disputes between the promoters and the allottees through dispute settlement forums set up by the consumer or promoter associations.

With this objective, it was proposed to establish APRERA - ACF (Amicable Conciliation Forum) that shall facilitate resolution of disputes amicably, thereby saving cost and time of litigation to parties and State, promoting greater public satisfaction with legal system and dispute resolution.

Under the mechanism of the Forum, if the parties don’t reach a consensus, the allottee(s) will have the possibility to lodge a formal complaint against the builder via APRERA Portal.

The objectives of the APRERA - ACF (Amicable Conciliation Forum) shall be as follows:

  • Constitute / establish panel of eminent Conciliators representing different stakeholder groups.
  • To follow Conciliation rules emanating from best features of common and civil law systems after extensive consultation with practitioners.
  • To promote and popularize the amicable and effective settlement of disputes arising with reference to Real Estate ( Regulation and Development ) Act 2016, with various Alternate Dispute Resolution (ADR) mechanism.
  • To popularize conciliation as an effective dispute resolution mechanism with moderate cost (cost effective) and speedy settlement of commercial disputes.
  • To co-ordinate/assist ADR proceedings by establishing facilities and providing administrating services.
  • Finally providing the best platform for ADR